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Everyone
loves Number One. We remember Charles Lindberg because
he was the first to fly solo across the Atlantic, but no one remembers
the second person to make the trip, Bert Hinkler. Poor Bert. He flew faster,
consumed less fuel and he was a better pilot. Nevertheless, everyone remembers
Lindberg because he was first, not better.
The same is true for brands. We remember Number One brands without ever
giving the runner-up a second thought, and we do it without ever truly
considering product quality. Gillette was the first safety razor. Tide,
the first laundry detergent. And, Hewlett-Packard, the first desktop laser
printer. All of these brands were first in their category, and they are
all still brand leaders today.
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Being Number One
is powerful because people tend to stay with what they have, and the Number
One brand is often the brand that got to them first. In addition, people
automatically perceive brand leaders as superior products regardless of
any comparative facts, so its actually easier to be first in a category
than it is to convince potential customers that you have a better product.
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"I
would rather
be first in an
Iberian village
than second
in Rome."
Julius Caesar
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But many companies
are reluctant to open new categories or create new markets which would
give them a chance to be first. Instead, they wait until they see a growing
market. They study the products, then jump in with a superior product
that touts their corporate name, thinking that the better product will
win. This all sounds like a perfectly logical strategy. But this isnt
marketing reality, its corporate fantasy.
Unfortunately, the better-product-always-wins fantasy is hard
to shake. The owner of a Austin-based electronics business once hired
me to help with his marketing. As a manufacturer of specialized electronic
components, he was competing against a handful of major players in an
international market and, despite actually having better products, better
pricing and a lot of good intentions, his message was falling on deaf
ears.
My advise was that he should be Number One, and if he couldnt be
first in the international market, then he should find a market in which
he could be first. With some quick analysis, we saw that the two leading
companies in his market were based in Canada. Furthermore, we learned
that he was the only manufacturer of these electronics in the State of
Texas, a state with huge market potential.
Presto! There was his market. Instead of being a small-time player in
a huge international market where his marketing dollars were spread as
thin as a politicians promises, my friend emerged as the leading
component supplier in the state. In a newly defined geographical market
and products uniquely engineered to meet the needs of Texas companies,
he was now Number One, and his proportionally smaller ad budget could
more easily defend and grow his position.
Julius Caesar once said, I would rather be first in an Iberian village
than second in Rome. Apparently, not only was Caesar a smart man,
he must have been a consummate marketer because he understood the importance
of being Number One. The Number One brand in any category has a clear
advantage, and if youre not currently the first in your category,
your marketing strategy may be flawed. Perhaps you should heed Caesars
wisdom by changing your product, your market or your focus or whatever
it takes to secure a position in which you can be Number One. Hail Caesar!
2003©
MENG & ASSOCIATES INC. ALL RIGHTS RESERVED.
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